Cancellation Policy

We understand that plans can change, and we aim to make our cancellation process as seamless as possible. Please read our policy carefully before booking.

1. Cancellation Timeline and Fees

• Cancellations Made 30 Days or More Before the Start Date: Full refund, minus a processing fee of $X.
• Cancellations Made 14–29 Days Before the Start Date: Refund of 50% of the total booking amount.
• Cancellations Made Less Than 14 Days Before the Start Date: No refunds are issued.

2. Exceptions

In cases of unforeseen circumstances (e.g., medical emergencies or natural disasters), we may offer refunds or rescheduling options at our discretion. Supporting documentation may be required.

3. Rescheduling Policy

You may reschedule your trip up to 14 days before the start date without penalty. Rescheduling within 14 days of the start date will incur a fee of $X.

4. Refund Process

Refunds will be processed within 7–14 business days of receiving a cancellation request. Refunds will be issued to the original payment method used at the time of booking.

5. Non-Refundable Items

The following items are non-refundable regardless of the cancellation timeline:

• Administrative fees, processing fees, or add-ons such as travel insurance or exclusive excursions.

6. No-Shows

If you do not show up for your scheduled trip without prior notice, no refund or rescheduling option will be provided.

7. Group Bookings

For group bookings, cancellations or rescheduling are subject to additional terms. Please contact us directly for group policies.

How to Cancel or Reschedule

To cancel or reschedule your booking, please contact us via email at info@africaconnectsafaritours.com or call us at +1 404 587 7543.

This policy is subject to change. Please refer to the most updated version on our website before confirming your booking.